Leading Business Travel Management Tools for 2024: Boosting Efficiency and Experience

The modern business landscape is increasingly characterized by a globalized marketplace in which companies strive to form stronger international partnerships, attend critical conferences, meet potential investors, and support geographically dispersed teams. As enterprises continue to broaden their reach into new markets and maintain closer relationships with clients and partners around the world, the role of business travel is becoming ever more significant. This heightened emphasis on corporate travel emerges from the need to engage face-to-face with key stakeholders, secure deals through personal rapport, ensure that global operations run smoothly, and maintain a close understanding of local cultural and economic climates. Yet, as these journeys multiply, so do the complexities associated with managing them efficiently and ethically.

In recent years, the acceleration of digital transformation and the development of advanced travel management platforms have dramatically altered the way organizations approach their travel operations. Instead of relying on a patchwork of spreadsheets, emails, and phone calls to arrange flights and accommodations, forward-thinking companies are centralizing all travel-related activities within intuitive platforms. These platforms integrate booking engines, expense management systems, and approval workflows in a single ecosystem. With such consolidation, finance teams gain clearer visibility into travel expenditures, human resources departments can more easily ensure employee safety and comfort, and travel managers can enforce compliance with corporate policies while still leaving room for personalized travel preferences.

This shift toward integrated travel management systems has not only simplified the daily logistical aspects of sending employees abroad, but it has also created valuable data-driven insights. By capturing information from every trip—covering everything from average airfares on specific routes to the popularity of certain hotel chains—companies can begin to refine their policies, identify potential cost savings, negotiate favorable supplier rates, and take strategic steps toward more sustainable travel practices. Moreover, global travel disruptions and changing regulations have underscored the importance of versatile tools that can adapt in real-time, ensuring that decision-makers remain agile and informed.

No single solution meets every corporation’s needs, as organizations vary widely in size, industry, geographic scope, and internal processes. Large multinational enterprises may require comprehensive platforms that handle intricate approval hierarchies, diverse policy sets, and multiple currencies. Smaller businesses, on the other hand, might favor more streamlined applications that do not overwhelm their administrative teams with unnecessary complexity. For finance leaders looking to minimize costs and for travel administrators seeking convenience, a wealth of solutions has emerged, each with distinctive features, integrations, and value propositions. Whether it is through automated expense reporting, seamless integration with accounting platforms, environmentally conscious travel options, or exclusive corporate rates, these tools are reshaping how companies plan and execute business travel in the year 2024 and beyond.

Below is a closer exploration of some of the most effective platforms and systems available to businesses today, focusing on how they improve the overall travel experience, ensure compliance with internal policies, and enable organizations to make informed, strategic decisions about their travel programs. These solutions—ranging from platforms such as TravelPerk and SAP Concur to services like Booking.com for Business, Agoda, Zoho Expense, and Spendesk—collectively represent a dynamic, evolving ecosystem of providers dedicated to removing friction from the corporate travel process.

The Strategic Value of Centralized Travel Management

At the heart of modern business travel optimization lies the principle of centralization. For many years, booking trips involved a series of disconnected steps—reserving flights with one vendor, securing accommodations with another, and then, upon return, trying to piece together expense reports from a disorganized collection of paper receipts and emailed confirmations. Such fragmentation not only wasted valuable time but also made it difficult to maintain compliance with internal policies or to manage spending effectively. Without visibility into the full cycle of booking and reimbursement, finance teams faced difficulties in projecting budgets and reconciling final expenses. Moreover, travelers themselves often found the process cumbersome, which could negatively affect their overall satisfaction and productivity.

Centralized travel management platforms provide a single point of entry for all business travel needs, offering employees a streamlined interface where they can search for and select flights, hotels, or other modes of transportation that align with company policies. These systems automate key tasks such as approvals, expense categorization, and invoice management, helping organizations maintain a consistent travel policy while reducing administrative overhead. Crucially, by consolidating data and standardizing workflows, centralized platforms empower businesses to negotiate better supplier agreements and analyze spending patterns over time, enabling them to drive continuous improvement in their travel programs.

For example, having a unified view of travel-related spending might highlight that a large portion of expenses is concentrated in certain hotel chains or airlines. Armed with these insights, procurement teams can negotiate discounts or favorable contract terms, ultimately improving the bottom line. Similarly, a central platform can reveal traveler behaviors—such as frequent itinerary changes or last-minute bookings—that may be driving up costs unnecessarily, prompting a reevaluation of training or policy enforcement measures. The benefits extend beyond cost management; by capturing data on which trips yield the best outcomes—be it closing a deal, forming a new partnership, or resolving a complex operational challenge—companies can tie travel investments more closely to tangible business results.

The Role of Innovative Tools and Integration in 2024

A key trend shaping the travel management landscape is the growing emphasis on integration. Companies recognize that a standalone platform for booking or expense capture is far less valuable than a fully integrated ecosystem that seamlessly connects to human resources systems, accounting software, corporate card programs, and security providers. By integrating travel management tools with other essential business applications, organizations unlock a holistic view of how travel intersects with overall financial health, employee performance, compliance frameworks, and risk management strategies.

In 2024, this vision of integration goes beyond standard functionalities. Advanced platforms leverage machine learning algorithms to predict cost fluctuations, personalize recommendations based on traveler preferences, and flag suspicious expense claims. Intelligent analytics tools can examine patterns across regions and travel categories, providing executives with actionable insights. Combined with mobile applications that give travelers on-the-go access to booking options, itinerary changes, and real-time customer support, these next-generation solutions deliver a user experience that is both efficient and adaptive.

Many travel management tools also incorporate policy enforcement engines that ensure employees remain within budgetary and procedural guidelines. As employees book trips, the system can automatically highlight compliant options, request approvals for out-of-policy choices, or even restrict bookings that fall outside certain parameters. The result is a balanced approach that respects the company’s need for cost control and risk mitigation without excessively curbing traveler autonomy. Furthermore, integrated reporting dashboards enable finance leaders and travel managers to quickly identify trends, analyze key performance indicators, and communicate insights to internal stakeholders in a clear, evidence-based manner.

Spotlight on Leading Solutions

TravelPerk: A Data-Driven Travel Management Powerhouse

A pioneer in integrated corporate travel platforms, TravelPerk has become well known for its comprehensive approach. Rather than limiting its scope to a few basic booking functions, TravelPerk aggregates a vast inventory of flights, trains, car rentals, and accommodations from a wide range of global suppliers, ensuring that travelers can easily find cost-effective options that align with internal budgets. Its user interface is designed with simplicity and transparency in mind, allowing travelers to quickly compare prices, durations, and amenities before making a selection. Moreover, TravelPerk’s robust policy engine ensures that employees adhere to spending and class-of-service guidelines without burdening them with convoluted workflows.

What truly sets TravelPerk apart is its emphasis on flexibility and sustainability. Recognizing that plans often change at short notice, the platform’s FlexiPerk feature enables users to modify or cancel bookings with minimal hassle or financial penalty. This capacity to adapt is particularly valuable for sales teams or executives who face frequent changes in meeting agendas. Additionally, the GreenPerk initiative helps businesses counteract the environmental impact of travel. By purchasing carbon offsets for selected trips, companies can align their travel activities with broader corporate social responsibility commitments. This approach resonates strongly with organizations that consider environmental stewardship a core value and seek to integrate sustainable practices into every facet of their operations.

From a back-end perspective, TravelPerk’s integration with expense management platforms such as Spendesk adds another layer of convenience. Finance departments gain immediate insights into travel-related expenses, including real-time invoice synchronization and automated receipt capture. Managers can set up approval workflows, ensuring that each trip receives the necessary sign-offs from supervisors or department heads, while automated cost controls limit the risk of overspending. Accounting tools integrated into the system further streamline reconciliation processes, freeing up valuable time and resources that can be redirected toward strategic financial planning.

SAP Concur Travel: Comprehensive Management at Enterprise Scale

For larger enterprises with complex travel requirements, SAP Concur Travel stands as a formidable option. Deeply rooted in the enterprise resource planning (ERP) ecosystem, SAP Concur leverages decades of experience in expense management to offer a platform that can handle intricate business structures, extensive travel volumes, and a wide array of corporate policies. By centralizing booking and expense management, SAP Concur ensures that employees navigating both domestic and international trips do so within a single, secure environment. This harmonization is particularly critical for multinational companies operating in multiple languages and currencies, as it helps maintain consistency across regions.

SAP Concur’s Optical Character Recognition (OCR) technology for receipt capture automates one of the most dreaded tasks in business travel: the manual input of expense data. Instead of requiring employees to painstakingly transcribe details from paper receipts, the platform processes and categorizes expenses automatically, significantly reducing administrative burdens. Moreover, the platform’s analytics capabilities deliver powerful insights. Detailed reports can shed light on expenditures by cost center, highlight trends in airfare or hotel pricing, and assist in forecasting future travel budgets. This intelligence enables businesses to refine their travel strategies, focusing on the destinations and suppliers that provide the greatest value for their investment.

The policy control features within SAP Concur Travel are tailored for enterprises that must manage multiple layers of approval and ensure compliance with a variety of internal and external standards. By configuring policies within the system, administrators can require authorization for certain expenditures, set limits on specific categories of spending, and receive alerts when employees attempt to book out-of-policy arrangements. These structured controls help foster a culture of accountability, minimize opportunities for unauthorized spending, and create consistent travel experiences across diverse organizational units.

Booking.com for Business: Simplifying the Accommodations Landscape

While some platforms focus on the entire travel experience from start to finish, Booking.com for Business narrows its scope to a critical component of travel: lodging. For enterprises that prefer to handle flight bookings separately or rely on other providers, Booking.com for Business offers a dedicated channel to secure accommodations in a quick, user-friendly manner. The platform taps into the extensive Booking.com inventory, granting corporate travelers access to an enormous variety of hotels, apartments, and alternative lodging options worldwide.

This broad choice benefits organizations that have unique accommodation preferences or frequently send employees to unconventional locations. For instance, if a company’s design team must attend an architectural expo in a small European town where chain hotels are scarce, Booking.com’s extensive catalog is likely to produce suitable options. Companies can also take advantage of exclusive corporate rates and reward programs, translating into tangible cost savings over time. The platform’s user interface streamlines the search and booking process, enabling travelers to filter by amenities, price, and proximity, while also incorporating a layer of oversight to ensure that choices align with company guidelines.

Booking.com for Business further distinguishes itself by combining its vast lodging options with dedicated customer support. Agents are available around the clock, ready to handle last-minute changes, resolve booking issues, and assist with special requests. This level of hands-on assistance is invaluable when travel complications arise, such as unexpected cancellations or changes in meeting schedules, and it ensures that employees remain confident and comfortable regardless of where their business engagements take them.

Agoda: An All-Encompassing Accommodation Specialist

Agoda, another major player in the accommodation space, aims to provide comprehensive global coverage and competitive rates for business travelers. With over two million listings worldwide, Agoda caters to companies that frequently send their employees to regions where multiple lodging categories, price points, and cultural preferences must be considered. This extensive network of accommodations can prove critical when a firm expands into new markets or undertakes projects in emerging economies, where familiar hotel brands might not be readily available.

Agoda’s user interface encourages easy comparisons, allowing employees to consider factors such as location, amenities, traveler ratings, and corporate discounts before making a selection. By presenting options in a transparent and organized manner, the platform makes it simpler for travel administrators to recommend preferred hotels, negotiate special deals, and ensure that each traveler’s needs are met. With its capacity to filter search results by policy-compliant parameters, Agoda helps maintain adherence to cost and quality standards without stifling the employee’s ability to choose accommodations that enhance their productivity and overall comfort.

For companies that must frequently adapt to fluctuating business demands, Agoda’s flexible booking options provide an important degree of agility. Whether a last-minute cancellation is required or an extended stay becomes necessary due to prolonged negotiations, the platform supports changes and modifications with minimal friction. This adaptability helps reduce the likelihood of wasted spending on unused rooms and demonstrates a keen understanding that business travel rarely unfolds according to a rigid script.

Zoho Expense: Ensuring Seamless Expense Tracking and Compliance

Travel booking is only one half of the corporate travel puzzle; the other half lies in accurately recording and managing travel-related expenses. Zoho Expense responds to this need by automating critical tasks in the expense reporting and approval cycle. By synchronizing expenses directly from credit card feeds and leveraging receipt scanning capabilities, Zoho Expense minimizes manual data entry and the risk of input errors. The platform converts captured data into categorized entries that align with a company’s chart of accounts, allowing finance teams to monitor spending in real-time and quickly detect anomalies.

One of Zoho Expense’s strengths is its customizable policy framework. Companies can set thresholds for various expense categories, specify which costs are eligible for reimbursement, and define approval workflows that align with internal hierarchies. When an employee submits an expense that falls outside of these policies, the system automatically flags it for review. Such automated governance mechanisms decrease the administrative burden on supervisors and reduce the time spent on back-and-forth emails or additional clarifications. This built-in compliance ensures that each expense is consistent with corporate standards, removing guesswork and preserving financial integrity.

Another advantage lies in Zoho Expense’s integration capabilities. By connecting seamlessly with popular accounting and Enterprise Resource Planning (ERP) systems, the platform allows data to flow continuously into the company’s financial records. This two-way integration shortens the month-end close process, improves the accuracy of financial statements, and provides stakeholders with a timely understanding of travel-related costs. Moreover, the platform’s analytics features help identify patterns—such as recurring expenses on particular travel routes or vendors—enabling the company to negotiate better deals or revisit their expense policies for greater efficiency.

Spendesk: Elevating Corporate Card Management

As companies adopt more intricate travel programs, managing the cards and payment methods employees use to book trips becomes increasingly important. Spendesk addresses this challenge by offering a corporate card and expense management platform that adds an extra layer of control and visibility to company spending. Rather than assigning physical cards with high limits to employees and hoping for honest and compliant usage, Spendesk enables finance teams to set dynamic spending limits and approval rules directly within the platform. This careful calibration ensures that employees have the means to conduct business while still adhering to budgetary constraints.

By integrating with travel platforms like TravelPerk, Spendesk consolidates the flow of information related to each trip. When an employee books a flight or hotel, the transaction automatically syncs with the expense management and accounting systems, eliminating the need to manually reconcile separate statements. As a result, financial controllers can track spending as it occurs and promptly address any concerns. Additionally, automated VAT invoice collection and categorization significantly reduce the time-consuming task of gathering tax documentation from multiple sources.

The transparency offered by Spendesk goes beyond mere accounting conveniences. Real-time visibility into expenses helps managers detect patterns that could indicate overspending, fraud, or inefficient resource allocation. With intuitive dashboards and advanced reporting capabilities, Spendesk provides decision-makers with the tools they need to refine their travel policies continuously, implement cost-saving measures, and adjust approvals in line with shifting business priorities. Over time, these incremental improvements accumulate, creating a travel management framework that is both agile and cost-effective.

Embracing the Power of Integrated Data

One of the most transformative aspects of the emerging travel management ecosystem is the depth and breadth of data that modern platforms can capture and analyze. Historically, travel data was scattered across booking confirmations, credit card statements, email threads, and spreadsheets. Extracting meaningful insights from these disparate sources was a time-consuming and error-prone endeavor, often relegated to occasional audits or year-end reviews. Today’s integrated systems centralize data, enabling companies to gain a continuous, real-time understanding of how their travel budget is being deployed and how effectively it supports corporate objectives.

With advanced analytics, executives can correlate travel expenses with business outcomes. For instance, a sales director might examine travel costs associated with negotiating new contracts and compare those expenses to the revenue generated by closed deals. If the company discovers that trips to a particular region consistently yield high-value contracts, it can justify further travel investments in that area. Conversely, if certain travel patterns show limited returns, it might trigger a reevaluation of resource allocation. In this way, the insights drawn from centralized data actively shape strategy, moving corporate travel management beyond a purely administrative function into a strategic lever that drives growth.

Data-driven decision-making also includes analyzing adherence to policies and uncovering areas where travelers need guidance. If certain teams frequently book premium economy flights despite a policy encouraging economy class travel, the company can investigate the reasons behind these deviations. Perhaps the approved suppliers do not provide convenient flight times, or maybe the routes involved are unusually stressful, justifying a more comfortable travel class. Armed with accurate data, the travel manager can either adjust the policy or negotiate with preferred suppliers to better accommodate the employees’ needs. The result is a more intelligent and responsive travel program that continually evolves to reflect real-world conditions.

The Importance of Policy Compliance and Traveler Well-Being

Building a travel management strategy is not solely about cutting costs and increasing administrative efficiency. Another crucial element is ensuring that employees who spend significant time on the road experience minimal stress, enjoy safe and productive journeys, and feel supported by their organization. Comfort and well-being play an integral role in determining whether a trip yields a positive return on investment. Overworked and fatigued travelers are less likely to perform at their best, potentially undermining the purpose of the travel itself.

Modern travel platforms recognize this dynamic by offering features that promote traveler well-being. Flexible booking options, reasonable flight times, and accommodations that meet certain standards of comfort can increase employee satisfaction. Some platforms allow for personalized travel preferences—such as preferred airlines, seating arrangements, or hotel types—so that frequent travelers can maintain a consistent and positive experience. Moreover, the availability of 24/7 support ensures that if disruptions occur, travelers are not left to navigate them alone, which reduces stress and uncertainty.

Compliance with internal policies, while essential for maintaining order and budgetary discipline, must also be balanced with fairness and transparency. If employees understand the rationale behind certain restrictions—be it for cost control, security, or sustainability—they are more likely to comply willingly. Conversely, opaque policies or overly rigid rules might breed frustration. Clear communication and the use of tools that provide transparent guidelines during the booking process help align traveler actions with organizational expectations. The most successful travel management strategies treat employees not as mere cost centers but as valued contributors whose comfort and input matter.

Navigating Cross-Border Complexities and Regulatory Environments

As companies expand internationally, their employees frequently cross borders, face varying local regulations, and adapt to different cultural contexts. Travel management platforms must accommodate these complexities by offering features that adapt to foreign currencies, regional tax rules, and potentially unfamiliar legal frameworks. For example, certain countries require different forms of documentation for business travel, while others may levy specific taxes on corporate accommodations or transportation services. Without the right tools, managing these diverse requirements can quickly become a logistical headache.

A comprehensive platform can help by automatically applying local tax rates, generating region-specific invoices, and guiding travelers to accommodations that comply with local regulations. Some systems even incorporate destination-specific advisories or integrate with risk management services to ensure that employees are aware of political, social, or environmental issues that may affect their journey. By proactively managing these challenges, the company not only reduces the risk of non-compliance and potential legal complications, but also boosts traveler confidence, reinforcing the trust employees place in their employers’ ability to keep them safe and informed.

Global organizations also need to consider foreign exchange management. Credit card charges, hotel rates, and per diems may fluctuate significantly depending on the currency involved. Intelligent travel management solutions can factor these variables into cost estimates and expense approvals, ensuring that unexpected currency swings do not derail carefully planned budgets. Over time, analyzing currency exposure can guide strategic decisions, such as locking in certain rates through negotiated contracts, setting up company credit cards in specific currencies, or adjusting travel policies in response to shifting economic conditions.

The Growing Emphasis on Sustainability in Business Travel

As concerns around environmental preservation, social responsibility, and ethical governance become more mainstream, companies are increasingly seeking ways to align their travel practices with their sustainability goals. Travel management tools that incorporate carbon offsetting, provide insights into the environmental impact of flights, or highlight eco-certified accommodations offer an avenue to reduce the ecological footprint of corporate journeys.

Many platforms now make it easy to select greener travel options. This could mean preferring direct flights over multi-segment itineraries to reduce total emissions, choosing trains instead of planes for shorter distances, or selecting hotels known for their sustainability practices. By making this information readily available at the booking stage, employees can make more conscious decisions that reflect the company’s values. Over time, sustainability metrics can become part of the organization’s key performance indicators for travel, measuring success not only in terms of cost-savings and convenience but also in reduced carbon footprints and improved public reputation.

Integrating sustainability considerations into travel management also allows companies to tell a more compelling story to stakeholders. Investors, customers, and potential employees increasingly scrutinize firms’ environmental and social responsibility. Demonstrating tangible efforts—such as measurable reductions in greenhouse gas emissions from travel—can enhance the company’s brand image and help it stand out in competitive markets. As these practices become standard, the tools that provide them become indispensable components of the broader travel management ecosystem.

Supporting Flexible Work Arrangements and Remote Collaboration

The business world is experiencing a rise in flexible work arrangements, distributed teams, and remote hiring strategies. Consequently, corporate travel is no longer limited to a handful of executives flying out for a high-stakes negotiation. Instead, it might involve an international software engineering team gathering in a central location for a product sprint, a marketing director attending a brand activation event in another continent, or a sales representative traveling to multiple locations in quick succession to nurture client relationships.

Travel management platforms that cater to this new reality must support a wide range of traveler profiles and journey types. Agile approval workflows, mobile interfaces, and robust data sharing capabilities ensure that whether employees are traveling from a large corporate headquarters or a home office, they enjoy the same seamless experience. Over time, as organizations refine their remote and hybrid working models, the demand for tools that adapt to shifting travel patterns—such as shorter, more frequent trips or multi-stop itineraries—will intensify.

In this context, a platform’s ability to integrate with communication tools, project management software, and cloud-based storage solutions can become a differentiating factor. If a team of engineers from various countries plans to meet at a conference, the system can help synchronize their travel itineraries, suggesting optimal meeting points and times that minimize layovers. After the trip, automated expense reporting and invoice reconciliation free up employees’ time, allowing them to get back to work quickly. Such adaptability confirms that the value of these platforms extends beyond mere logistics, playing a more holistic role in enabling modern work dynamics.

Looking Ahead: Emerging Trends and Continuous Evolution

The field of travel management is not static. As technology evolves, new functionalities will emerge, and companies will continue pushing providers to address unmet needs. Artificial Intelligence (AI), for example, has the potential to revolutionize how recommendations are made and how anomalies are detected. Machine learning algorithms might learn over time which preferred carriers provide the best balance of cost and comfort, or which travelers consistently underutilize certain booking options. AI-driven chatbots could handle routine support queries, providing instant answers and freeing human agents to focus on complex problems.

Another trend lies in more advanced data visualization. Instead of sifting through static reports, travel managers and finance leaders may interact with dynamic dashboards that allow them to drill down from global spend summaries to individual receipt details, filtering by department, geography, or cost category. Virtual and augmented reality technologies could also play a role in providing immersive previews of destinations, accommodations, or meeting venues, helping travelers and managers make more informed decisions before committing to costly itineraries.

Furthermore, the rise of enterprise ecosystems—where multiple specialized tools integrate seamlessly—could spark the next wave of innovation. Companies may choose to assemble their own “best-of-breed” solution by combining an advanced booking platform with a cutting-edge expense tool, a specialized sustainability dashboard, and a robust security monitoring service. Open APIs, standardized data models, and collaborative industry alliances will likely facilitate these integrated configurations, ensuring that the buyer retains control over their technology stack.

As the world of corporate travel continues to evolve, the platforms that remain relevant will be those that listen closely to user feedback, anticipate industry changes, and leverage emerging technologies to deliver continuous improvements. These solutions must remain agile and scalable, meeting the needs of both small startups and large multinational corporations, while addressing global compliance requirements, supporting remote work arrangements, and embracing sustainability. Ultimately, the tools that thrive will be those that treat travel management not as a tedious chore, but as a strategic function capable of driving organizational success.

Final Reflections on the Future of Corporate Travel Management

In an era when businesses span continents and value chains extend across multiple time zones, the ability to move employees efficiently and purposefully has become a vital competitive asset. The challenges that previously hindered corporate travel—fragmented booking processes, opaque expenses, inconsistent policies—are being systematically addressed by a new generation of integrated travel management platforms. By consolidating a company’s entire travel lifecycle into centralized, intelligent systems, these solutions provide far more than convenience. They deliver actionable insights, ensure compliance, foster accountability, and support the sustainable, traveler-centric practices that define responsible corporate citizenship.

Whether it is through the broad capabilities of TravelPerk, the enterprise-grade robustness of SAP Concur, the lodging-centric services of Booking.com for Business and Agoda, or the specialized expense management functionalities of Zoho Expense and Spendesk, businesses in 2024 have a rich array of choices. The right combination of tools can drastically reduce administrative burdens, streamline invoice reconciliations, and enable companies to allocate resources more effectively. The ripple effects extend beyond finance and logistics, influencing areas such as employee morale, brand reputation, negotiation power with suppliers, and long-term sustainability initiatives.

As organizations continue to embrace digital transformation, it is increasingly clear that corporate travel management has graduated from a mundane back-office function to a strategic domain worthy of executive attention. The smartest leaders understand that every trip represents not only a cost, but an opportunity—an opportunity to forge relationships, gain knowledge, achieve business goals, and demonstrate the company’s values. Equipped with the right technology, businesses can maximize these opportunities while minimizing disruptions, inefficiencies, and hidden expenses. In doing so, they not only streamline their internal operations but also set the stage for a more agile, resilient, and forward-looking approach to conducting business on a global scale.